Shipping & Delivery Policy

Mattress SleepCenters offers local delivery and shipping options for eligible online orders. After your order is placed, our store will contact you with an estimated delivery or shipping timeframe, availability details, and any additional information needed to complete your order.

Delivery times vary based on product availability, manufacturer lead times, customer location, and delivery scheduling. For the most accurate delivery estimate, please contact the store before placing your order, especially if you are located more than 30 miles from our store.

Local Delivery Area

Mattress SleepCenters primarily serves customers within our local delivery area. Orders placed from outside our normal delivery area may require additional delivery fees or may not be eligible for delivery.

We reserve the right to cancel and refund any online order if the delivery address is outside our service area, if delivery is not reasonably available, or if the order cannot be fulfilled as placed.

Orders located more than 50 miles from the store may be cancelled and refunded at the store’s discretion.

Delivery Fees

Delivery fees, if applicable, will be confirmed by the store after your order is placed. Additional fees may apply for addresses outside our normal local delivery area, difficult-access locations, missed delivery appointments, re-delivery, or special delivery requests.

Customer Responsibility

The customer is responsible for providing accurate contact information, delivery address, and any details needed for safe and successful delivery. This includes notifying Mattress SleepCenters of stairs, elevators, narrow doorways, gated access, long driveways, low clearances, or any other delivery limitations.

The customer is responsible for making sure the merchandise will fit in the home and in the intended room. Mattress SleepCenters is not responsible if an item does not fit through doorways, hallways, stairways, or into the desired space.

An adult must be present at the time of delivery unless other arrangements are approved by Mattress SleepCenters in advance.

Damage or Delivery Issues

Please inspect your merchandise at the time of delivery. Any visible damage or delivery issue must be reported to Mattress SleepCenters as soon as possible.

Once merchandise has been delivered, accepted, or picked up by the customer, the sale is considered final except as specifically stated in our Return & Comfort Guarantee Policy or any applicable manufacturer warranty.

Product Availability

Online inventory, pricing, and availability are subject to change. If an item is unavailable, delayed, discontinued, priced incorrectly, or otherwise unable to be fulfilled, Mattress SleepCenters may contact you with available options or cancel and refund the order.